Services - Professional Services
Consulting

Westbrook Technologies’ highly educated and experienced consultants possess a strong base of industry-specific knowledge that they bring to every implementation in which they are involved. Let our consultants design and implement your new document management solution or optimize your existing system. They can also convert data from your legacy systems into Fortis, recover a damaged Fortis database, or teach you how to support and expand your Fortis Web installation or integrate Fortis with your line-of-business application. Our Consulting services bring success to any business solution.

• Implementation
• The Implementation package is the fundamental element for any production -level deployment. General product installation includes general database design, setup and rollout. Deployment services include planning, installation and training services that ensure your Westbrook Technologies solution installation is successful. These fixed price packages offer rapid installation that provides a solid system foundation for the deployment of any Westbrook Technologies product suite offering.

• System Design
• A well-thought out plan is essential to the usability and performance of any database. When using a Relational Database Management System (RDBMS) like SQL Server or Oracle, in conjunction with Fortis, it is critical that the database design be done properly. Before a Fortis system can be installed and implemented, a solid database design must be developed. It is best to engage a Westbrook Technologies Professional Services manager to schedule a site survey and/or database design study to properly define those business units to be included and the effect of the overall design and functionality of your Fortis system.
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• Conversion
• You may have just purchased a new Westbrook Technologies product and require conversion of pre-existing legacy or disperate EDM system data and images. Or, you may be an existing Westbrook Technologies client that has changed products and requires conversion between different database engines.
  Our Professional Services consultants provide the most cost-effective, technically reliable and convenient method of converting your documents and data to your new Fortis system.
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• Data Distribution
• Westbrook Technologies’ Professional Services develops customized routines to distribute metadata to applications, validate metadata accuracy and provide conditional responses based on certain metadata values. This also includes data replication for disaster recovery and performance purposes.
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• Workflow Design and Implementation
• Westbrook Technologies’ Professional Services offers a tailored action program to meet the growing need for workflow analysis and deployment. Our consultant will work with your project team to analyze the current business processes, recommend enhancements through re-engineering daily work routines and implement our Fortis Inflo™ product. The defined processes will then be mapped and integrated into the Fortis design.

• System Recovery
• When your key business application goes down, call on Westbrook Technologies’ Professional Services to quickly restore corrupted or damaged databases.

• System Performance Review and Optimization
• Despite careful planning, certain changes can significantly impact the stability and overall efficiency of your system. These changes may include sudden staff reduction, introduction of a new type of form or document, a change in a daily work routine or having your network hardware become obsolete. Westbrook Technologies’ Performance Review and Optimization service provides a mechanism to help adjust to changes within the enterprise. Further, our consultants can identify causes of poor performance and recommend the appropriate tuning changes to increase the overall performance of your Fortis system and keep your Fortis solution running at optimal levels.
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• Fortis Web Expansion
• As the computing model changes from client-server-based systems to thin-client systems, integration via the Web will continue to grow. Understanding how to customize Fortis Web templates and extend their capabilities will be important, as the business need will warrant knowledge in this area. Our Professional Services consultant will assess your needs and develop a solution that will integrate into your existing Intranet or Internet site, as well as educate you on continued support and maintenance of Fortis Web.
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• Integration and Customization Workshop
• As technology continues to evolve, companies are realizing the benefits of integrating their primary business applications. Westbrook Technologies' Integration Workshop is a unique setting where developers learn from developers. This approach offers hands-on technical instruction providing the skills necessary to integrate and customize Fortis-based solutions.
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• Project Management
• Our consultants can manage all aspects of a document management implementation including the initial scope of work, the development of custom integration, final product installation, support resource scheduling and project team communication. By utilizing a proven project methodology, Westbrook Technologies’ Professional Services offers your organization reliable and precise execution of project objectives.

• Staff Augmentation
• Staff Augmentation will assist you in growing your consulting business even if you lack the amount of work to justify additional resources. We also support short term, high workload problems that require temporarily increasing your existing staff.
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